At Laney Wanderers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, here’s how our refunds and returns process works:
Return Time Frame
You may request a return or exchange within 14 days from the date you receive your order. Please ensure the item is unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To start a return, please contact us at [email protected] within the 14-day period with your order details and reason for the return. We will guide you through the process.
Return Shipping
As we operate with cash on delivery and to keep things simple, return shipping costs are generally the responsibility of the customer unless the item is faulty or incorrect.
Refund Process
Once we receive and inspect the returned item, we will notify you by email. If your return is approved, a refund will be processed within 7 business days. Refunds are issued through the same method of payment used during purchase or as store credit, depending on the circumstances.
Exchanges
If you wish to exchange an item, please inform us in your initial return request. Exchanges are subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, certain products such as personal care items or accessories that have been used or worn may not be eligible for return. We will clarify this on a case-by-case basis.
Contact Us
If you have any questions about your order, returns, or refunds, please reach out to us at:
Email: [email protected]